Service
Customization & Compatibility
Q: Are your machines customizable?
A: Yes, machines can be tailored to SMD component size, weight, shape, and tape width.
Q: What component sizes can the machines handle?
A: Generally, 0201 to 50×50mm and standard tape widths (specific models may vary).
Q: Can machines be upgraded or expanded?
A: Optional modules like CCD cameras, tape detection, and counting functions are available.
Production & Delivery
Q: What is the lead time?
A: Semi-automatic: 7–10 days after receiving samples and prepayment. Automatic machines: 4–6 weeks after receiving samples and prepayment
Q: Can we use our own freight forwarder?
A: Yes, you may appoint your own forwarder to pick up the machine.
Q: Can you ship and include freight on the invoice?
A: Yes.
Certification & Safety
Q: What certifications do your machines have?
A: Popular models have CE certification. Some models can provide RoHS or UL certifications.
Q: Are the HMI menus in English?
A: Yes, available in English and Chinese.
Q: What safety features are included?
A: Equipped with an emergency stop button, compliant with export safety standards.
Warranty & Support
Q: What is the warranty?
A: One year (excluding human damage and consumables).
Q: Do you provide installation or training?
A: Machines are pre-tested; manuals and videos are provided. On-site support is available for an additional cost.
Q: Is remote support available?
A: Yes, via phone, video, and email.
Packaging & Shipping
Q: How are the machines packaged?
A: In wooden boxes (Polywood) with fixed positioning for shock and moisture protection.
Q: Are export documents provided with the shipment?
A: Yes, we provide all standard export documents required for customs clearance.